Shocking Stories: Beauty Treatments Gone Way Wrong
Nine of the worst customer service encounters you won't believe until you read
October 23, 2009
Nicole Pearl Kaplan | 30 COMMENTS
Devilish Spa Happy couple Ari and Tara bought their friend Jamee a gift certificate to a spa for her birthday. Months later, Ari bought a gift certificate to the spa for his partner Tara. When Tara called to book a treatment, she was told there was no gift certificate on file for her. Tara stated that her partner bought the gift for her and the spa replied, "Well, he has purchased gift certificates here, but for another woman." Tara then remembered that she and Ari had purchased a gift for their friend and replied, "Oh, yes. We bought a gift certificate for Jamee so that must be the other woman." The receptionist on the phone responded by saying that Jamee was only one of the women he bought gift certificates for, and that there were others. The woman led Tara to believe her boyfriend was cheating on her, so Tara hung up and called Ari in tears. Shocked at what he heard, Ari called the spa to sort out the situation. He soon realized that the name the spa had on file was for a Dara, not a Tara. It was a horrible typo that the spa would not own up to. After the emotional trauma, Ari requested a refund for the gift certificate as they were treated so poorly. The devil of a manager refused.