We are here to Help!
FAQs
Do I have to sign in or become a member to place an order?
We do not require our customers to sign in or become a member when placing an order.
What happens after I buy?
You will receive a purchase confirmation email, then a shipping confirmation email with the tracking number for your order.
Deal voucher orders are delivered by e-mail. The voucher code(s) will be included in your Order Confirmation e-mail.
Buying Guide orders can be downloaded from a download link on the Order Confirmation Page or in the Order Confirmation e-mail.
Can I send my order as a gift?
Simply put the recipient's name and address in the shipping fields.
Will I be charged monthly for the Collections?
No, Collections are not a subscription program.
How do I redeem my Living Social Custom Collection?
Custom Collections specially curated for Living Social customers can be redeemed
here
Once on the product page, to redeem your Custom Collection, click the red "Add to Cart" Button. A "Check Out" box will pop up in the upper right corner of your screen. Ensure that the quantity selected is 1.
Click the red "Checkout" button. Enter your Living Social voucher in the code box. The Voucher number will start with LS
Next, click the update button located under the code box. On the right, you should see a red Promo Savings $17.00 and order Total reading $0.00
Click the Red "Place Your Order Button" to complete.
If you receive an "Invalid Promo Code" Message or the Total Order is not $0.00, please contact our customer service at
CustomerSupport@TotalBeauty.com
Do you ship internationally?
We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries. MyUS.com members receive deeply discounted shipping rates, exceptional customer service and 24/7 online access to their account.
Sign up with MyUS.com and receive your own U.S. address to receive merchandise. MyUS.com provides international package forwarding services from your new U.S. address to your international address.
NOTE: Many countries have restrictions on products that can be shipped. Before placing your order, check with MyUs.com Customer Service on specific country policies.
Follow these two steps for international delivery:
Get your own U.S. address in America at
www.MyUS.com.
Use your new U.S. address, provided by MyUS.com, when placing your order with us.
Placing an Order
To add items to your Shopping Cart, select the quantity you wish to purchase and click "Add to Cart" on the item you wish to buy.
To remove an item, click “cart” in the upper right part of the home page. Change the quantity to zero and click "update".
To change the quantity of items, , click “cart” in the upper right part of the home page. Change the quantity and click "update".
Payment Methods
We gladly accept Visa, MasterCard, American Express, and Discover.
Shipping and Delivery (US)
Free Shipping via USPS delivery for all Collection Orders. After placing an order, you will receive a purchase confirmation email and a shipping confirmation email with the tracking number for your order.
Deal voucher orders are delivered by e-mail. The voucher code(s) will be included in your Order Confirmation e-mail.
Buying Guide orders can be downloaded from a download link on the Order Confirmation Page or in the Order Confirmation e-mail.
International Shipping
We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries. MyUS.com members receive deeply discounted shipping rates, exceptional customer service and 24/7 online access to their account.
Sign up with
MyUS.com and receive your own U.S. address to receive merchandise.
MyUS.com provides international package forwarding services from your new U.S. address to your international address.
NOTE: Many countries have restrictions on products that can be shipped. Before placing your order, check with
MyUs.com Customer Service on specific country policies.
Follow these two steps for international delivery:
Get your own U.S. address in America at
www.MyUS.com.
Use your new U.S. address, provided by MyUS.com, when placing your order with us.
Returns & Cancellations
We are unfortunately unable to accept returns. If you are not satisfied with your order or need to request a cancellation, please contact
customer service. Customer support M-F 9AM to 5PM PST (310) 295-9593
Contact Us
Total Beauty Media, Inc.
3420 Ocean Park Blvd, Suite 3050
Santa Monica, CA 90405
(310) 399-7400
CustomerSupport@TotalBeauty.com
