Demeter Fragrance Library Bonfire Cologne Spray by Demeter Fragrance Library, Fragrance Review

1

lackluster customer service

While the products are all as described, the service from Demeter Fragrance Library left much to be desired. I placed an order of 1 full sized cologne spray and two samples. My order came with a free sample which was delightful, except that one sample arrived completely shattered and the sample spray pump did not work. I contacted Demeter Fragrance Library immediately to report the issue and was a...read moredvised that if I were to return the defective products they would be more than happy to exchange or replace them. I was told I would be refunded for the shipping cost for having to mail my damaged products back to them. This was not the case. While they sent me new products and refunded me for the one item I returned, I was not reimbursed shipping and it took me a week to get a hold of someone at the company who told me that they never reimburse shipping back unless you return the whole order. However, this was not what I was told the first time I called or I would have never sent it back. Now I'm out more for the shipping than I would have been just for the broken perfume sample. The woman I spoke to basically told me that no one could have possibly told me that I would be refunded unless I shipped the whole order back to them because "It's never been that way so I don't know how that could be possible." Way to make your customer feel great. I'll never place an order with them again. Order from an external website if you must.

metter | 1 reviews

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