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Shocking Stories: Beauty Treatments Gone Way Wrong

Nine of the worst customer service encounters you won't believe until you read

October 23, 2009 | by Nicole Pearl Kaplan | 30 COMMENTS

Heat Wave Dollene, a TotalBeauty.com reader, went to the salon to get a wave and left with hair that was so badly melted, she had to shave it all off. As an apology, the salon offered her a free bottle of shampoo and conditioner. But she had no hair! What was she going to do with shampoo?

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YIKES! I'm grateful that I never encountered such cruelty. I would have pressed charges in some of those terrible cases.

by GigiSD Saturday, April 13, 2013 at 11:49AM Report as inappropriate

Do these people not know that if they continue being rude to customers that they will soon go out of business? Women talk. Free conditioner for a chemical burn? That's not going to cut it.

by Helmi Saturday, April 13, 2013 at 10:40AM Report as inappropriate

Just terrible, ouch!

by EricaF123 Monday, January 21, 2013 at 04:01AM Report as inappropriate

how terrible! that's why i do everything I can myself... or otherwise ask around for recommended specialists! poor ladies!

by venenumletalis Sunday, January 20, 2013 at 07:11PM Report as inappropriate

horrible!!!!

by LittleBunny Tuesday, July 31, 2012 at 07:06PM Report as inappropriate

People never fail to surprise me.

by beautybody Wednesday, April 4, 2012 at 11:21PM Report as inappropriate

Wow. I felt goosebumps while reading the stories. Poor women.

by Sari Saturday, March 17, 2012 at 08:22AM Report as inappropriate

WOW! What ever happened to "The Customer is Always Right"? I feel terrible for all of these people.

by powerwoman033 Saturday, March 10, 2012 at 08:57PM Report as inappropriate

I can't believe people would be that awful

by sportimonki13 Tuesday, January 17, 2012 at 08:27PM Report as inappropriate

wow crazy stories

by Nicole2814 Saturday, December 24, 2011 at 10:23PM Report as inappropriate

Wouldnt want any of these things to happen to me or anyone else.

by andyv1217 Wednesday, November 2, 2011 at 09:58PM Report as inappropriate

yikes!

by LittleBunny Monday, August 15, 2011 at 07:18AM Report as inappropriate

OMG

by Bon_Bon Monday, August 15, 2011 at 02:32AM Report as inappropriate

Wow I hope those stories don't happen to me! These poor woman!

by Only1KimmieD Thursday, July 7, 2011 at 12:41PM Report as inappropriate

aww, some of those stories are aweful

by awan0912 Wednesday, June 8, 2011 at 05:12PM Report as inappropriate

These stories made me cringe! I'm not sure I want to go to a spa or salon again...

by LipglossandSpandex Saturday, April 30, 2011 at 01:32PM Report as inappropriate

oh my, just awful!

by yckitsmary Saturday, April 9, 2011 at 02:28PM Report as inappropriate

Oh my god. :( Some of these are so awful. I feel bad for the women.

by emmabeauty Thursday, February 17, 2011 at 03:01AM Report as inappropriate

I wish they could give specific places so we could all avoid them! What horrible services!

by RoleModel Thursday, February 17, 2011 at 01:23AM Report as inappropriate

omg these are awful!!! How can people treat others like this, retail sure it happens, food service maybe but these are peoples BODIES we're talking about UGH.

by Bon_Bon Thursday, February 17, 2011 at 12:03AM Report as inappropriate

aww poor bride, that would be so devestating!!!

by judyangel101 Wednesday, February 16, 2011 at 06:48PM Report as inappropriate

Thats sucks! Poor people

by leeen_salvatore Friday, February 11, 2011 at 09:16PM Report as inappropriate

Yikes that's awful!

by LittleBunny Friday, February 11, 2011 at 05:37PM Report as inappropriate

Yikes! These poor ladies. I am so sorry these things happened to them. And hope no one else experiences bad service like this!

by Agrimony Friday, February 11, 2011 at 02:56AM Report as inappropriate

OMG, I hope some of these unfortunate ladies sued the establishment at least! And I hope they're all looking and feeling better now.

by Isis04 Thursday, January 27, 2011 at 09:45PM Report as inappropriate

omg this makes me never ever ever want to try anything unnatural.

by kenya Monday, November 22, 2010 at 09:26AM Report as inappropriate

A facial at Benefit, in San Francisco, resulted in a pockmark scar from the "extraction" part of the facial.

by icjessica Wednesday, January 13, 2010 at 05:14PM Report as inappropriate

my big toes bleed often when i get pedicures. there are so many lousy technicians out there. now, i have found a good technician who is gentle on my cuticles and i stick to her. i also remember a hair stylist who gave me a mullet when i specifically asked for just a trim with layers at the front. so frustrating.

by tsukki Monday, January 11, 2010 at 11:46PM Report as inappropriate

Omg, I hope these spas were reported to the Better Business Bureau!!

by mjmacrae Tuesday, December 15, 2009 at 12:19PM Report as inappropriate

I once went in to get my hair colored and the stylist didn't close the bottle of dye. She ruined my shirt and got dye in my eye, which I ended up having to go to the hospital for. My consolation prize? A small jar of deep-conditioner. I still had to pay for the service.

by tinuelena Monday, October 26, 2009 at 03:33PM Report as inappropriate

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