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Here are all my reviews:
  • eSalon Custom Formulated Hair Color

    Initially I was pleased with esalon since I received the color kit relatively quickly, and I was pleased with how the color turned out. But within a week or so, the color began to fade, and after a few weeks the color had pretty much faded completely (color was permanent, and I use Pureology shampoo and conditioner, so it should have lasted longer). But what's worse, is that I've noticed my hair has gotten significantly thinner since using the product. I contacted esalon and explained the situation, and I said to be fair, I could not be 100% certain that my hair loss was due to their products, because hair loss can be attributed to many factors- stress, etc. But the timing coincided with when I noticed the thinning. Their response was to try a hair mask to add moisture to my hair....well that's not going to fix the problem of the hair that I've already lost! In regards to the color fading, they said a colorist would review my profile and would contact me about selecting a different product (not that I would want to try a new product). That was a week ago, and I've not heard from them since- no refund, apology, nothing. I think this is a case of you get what you pay for- I'm not sure what they use in their products, but it's no different (and perhaps worse) than box color you buy at the store. Now I have to deal with damaged hair- hair that is falling out and split ends. Bad product, bad customer service. From now on, I'm just going to spend the extra money and go to the salon. It's worth it in the end.

    February 23, 2013

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